Terms and Conditions

Last updated: 30th July 2025

Welcome to Mush! These Terms and Conditions govern your use of our website [https://www.lovemush.com] and your purchase of our products. By accessing our website or placing an order, you agree to the following terms. Please read them carefully.

1. About Us

Mush is a UK-based wellness brand offering high-quality functional mushroom extracts designed to support general well-being.

Company Name: Glow Foods Ltd
Registered Address: 10a High Street, Chislehurst, BR7 5AN
Email: hello@lovemush.com

2. Use of Our Website

By using this website, you confirm that:

• You are at least 18 years of age
• Any information you provide is accurate and current
• You will not misuse the website or attempt unauthorised access

3. Product Disclaimer

Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.

• They should be used as part of a healthy, balanced lifestyle
• Always consult your GP before starting any new supplement, especially if pregnant, breastfeeding, or taking medication
• No medical claims are made or implied

4. Orders & Payment

• All prices are listed in GBP and include VAT (where applicable)
• Payment is required at checkout and processed securely via Shopify
• We reserve the right to cancel or refuse any order at our discretion
• An order confirmation will be emailed to you upon successful purchase

5. Shipping & Delivery

• We ship within the UK
• Standard delivery time: 2–4 business days
• Delivery fees are calculated at checkout
• A shipping confirmation and tracking number will be sent once dispatched
• Mush is not responsible for courier delays or circumstances beyond our control

6. Returns & Refunds

If you’re not happy with your order, contact us at hello@lovemush.com within 14 days of receiving your items.

• Products must be unopened and in original condition for a refund
• Opened or used products cannot be returned unless faulty
• Refunds are issued to the original payment method within 5–10 business days after approval

7. Subscriptions (if applicable)

If you subscribe to our products:

• You will be charged on a recurring basis until you cancel
• You can manage or cancel your subscription anytime via your account
• Changes must be made before the next billing date to avoid being charged

8. Intellectual Property

All content on this website—including text, images, logos, and branding—is the property of Mush and may not be used or reproduced without our permission.

9. Limitation of Liability

To the maximum extent permitted by law, Mush shall not be liable for any indirect or consequential loss arising from use of our website or products.

10. Privacy

Please review our [Privacy Policy] for information about how we handle your data.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved under the exclusive jurisdiction of the English courts.

12. Contact

If you have any questions, please get in touch at hello@lovemush.com.